Customer Service

No cancellation & no right of withdrawal

If you have placed an order in error we ask you to contact our customer service team as soon as possible. We will do our best to assist you in any way we can. Just send a message to support@instantcelebration.com or call our support desk.

Please note! As we produce and deliver your personalised sticker frames in a fully automatic process, it’s highly unlikely that we can cancel your order on time. Also, we cannot make any changes what so ever (address, size, colours or designs) once your order has been placed!

As we produce and deliver personalised sticker frames according to your own edited text, details and/or uploaded images (so fully customized), there is no right of withdrawal and no refund. Please read our terms and conditions for further information.

Complaints procedure

Of course we hope you are absolutely happy with your personalised sticker frames. But in the slight chance you might have a complaint about our product or service, then please send us an email to support@instantcelebration.com or fill in the form on the contact page and send us your question or remark. We will contact you as soon as possible, but ultimately within 14 days after your complaint has reached us. We will do our utmost best to offer you an adequate and satisfying solution within our means. However, if you still feel not satisfied with the offered solution, then you can always send your complaint to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).



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